Terms of Service | Riverstone Labs

Last updated: 12 May 2026

1. Agreement and Scope

By accessing and using this website (including all pages, features, and services offered by Riverstone Labs Pty Ltd), you agree to be bound by these Terms of Service (“Terms”). If you do not agree with any part of these Terms, you must immediately cease use of our website and services.

These Terms apply to all visitors, users, and others who access our website or engage with our services. These Terms should be read in conjunction with our Privacy Policy and any other additional terms or conditions applicable to specific services.

2. Services Provided

Riverstone Labs provides AI automation consulting, strategy, and implementation services. Our website serves as an informational resource and point of engagement for potential clients. The services we provide are subject to:

Individual service agreements negotiated separately with each client
Scope of work documents and statements of work
Specific terms and conditions outlined in proposal documents

Our website itself is provided on an “as-is” and “as-available” basis. We do not warrant that our services or website will be uninterrupted, error-free, or meet your specific requirements.

3. Use License and Restrictions

We grant you a limited, non-exclusive, revocable license to access and use our website for lawful purposes. You agree not to:

Reproduce, duplicate, copy, or sell any content or resources from our website without explicit written permission
Access our website or services through automated means (scraping, bots, crawlers) unless authorized
Attempt to gain unauthorized access to our systems or networks
Interfere with or disrupt the normal operation of our website or services
Transmit any harmful, malicious, or illegal content
Use our website for any unlawful purpose or in violation of any applicable laws or regulations
Engage in any form of harassment, abuse, or threats toward our staff or other users

4. Intellectual Property Rights

Unless otherwise stated, Riverstone Labs Pty Ltd owns all intellectual property rights in and to:

All text, graphics, logos, images, and multimedia content on this website
Our proprietary methodologies, frameworks, and processes
Our software, tools, and technical infrastructure
Any materials, resources, or documents provided through our website or services

These materials are protected by copyright, trademark, and other intellectual property laws. You may view and print materials for personal, non-commercial use only. Any other use, reproduction, or distribution requires our prior written consent.

Content provided by you (feedback, comments, suggestions) may be used by Riverstone Labs without restriction or compensation to you. You represent that any content you provide does not infringe upon the intellectual property rights of third parties.

5. User-Generated Content

Any information, feedback, or content you submit through our contact forms, inquiries, or other website features is considered non-confidential and non-proprietary. By submitting such content, you grant Riverstone Labs a perpetual, irrevocable, worldwide license to use, reproduce, modify, and distribute such content for business purposes.

6. Third-Party Links and Content

Our website may contain links to third-party websites, applications, and services that we do not control or operate. We provide these links for convenience only and are not responsible for the accuracy, availability, or legality of any third-party content or services.

Your use of third-party services is governed by their own terms of service and privacy policies. We encourage you to review these terms before engaging with external websites or services. We do not endorse any third-party products or services unless explicitly stated.

7. Disclaimer of Warranties

To the maximum extent permitted by law, our website and services are provided “as-is” and “as-available” without warranties of any kind, express or implied. Riverstone Labs expressly disclaims all warranties, including:

Merchantability, fitness for a particular purpose, or non-infringement
That our services will be uninterrupted, error-free, or secure
That defects or errors will be corrected
The accuracy, completeness, or reliability of any information provided

Your use of our website is at your own risk. We recommend that you independently verify any information, seek professional advice, and conduct your own due diligence before relying on our materials or engaging our services.

8. Limitation of Liability

To the maximum extent permitted by law, Riverstone Labs shall not be liable for any:

Indirect, incidental, special, consequential, punitive, or exemplary damages
Loss of profits, revenue, data, or anticipated savings
Business interruption or loss of business opportunity
Damage to reputation or goodwill
Any other loss arising from your use of our website or services

This limitation applies regardless of the form of action (contract, tort, negligence, strict liability, or otherwise) and even if Riverstone Labs has been advised of the possibility of such damages. Some jurisdictions do not permit the exclusion of certain warranties or the limitation of liability, so these limitations may not apply to all users.

9. Indemnification

You agree to defend, indemnify, and hold harmless Riverstone Labs, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

Your breach of these Terms
Your use of our website or services in violation of applicable laws
Your infringement of third-party intellectual property rights
Any content or information you provide or submit
Your negligence or willful misconduct

10. Confidentiality and Proprietary Information

Any confidential information shared with Riverstone Labs during engagement discussions or service delivery shall be handled in accordance with our service agreements and applicable confidentiality obligations. Our team is bound by strict confidentiality obligations regarding client information.

However, we reserve the right to discuss general, non-identifying aspects of our work for business development, case studies, or marketing purposes, unless restricted by a separate confidentiality agreement.

11. Acceptable Use Policy

You agree to use our website and services only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use and enjoyment. Prohibited behavior includes:

Harassing, threatening, abusive, or defamatory conduct
Violating any local, state, national, or international law or regulation
Infringing on intellectual property rights or privacy rights
Transmitting viruses, malware, or any code of destructive nature
Attempting to gain unauthorized access to our systems or networks
Engaging in any form of spam or unsolicited communications

Riverstone Labs reserves the right to terminate access to our website or services, without notice or liability, if we determine that you have violated these Terms or engaged in prohibited behavior.

12. Service Availability and Modifications

Riverstone Labs reserves the right to:

Modify, update, or discontinue our website or services at any time, with or without notice
Perform maintenance, upgrades, or repairs that may cause temporary service interruptions
Change pricing, features, or functionality of our services
Restrict access to certain features or content

We will not be liable for any service interruptions, unavailability, or modifications to our website or services, and you agree to accept such changes as a condition of using our platform.

13. Limitation Period

You acknowledge that any claim against Riverstone Labs relating to our website or services must be brought within one (1) year from the date the cause of action arose, or you forfeit your right to pursue such claim.

14. Governing Law and Dispute Resolution

These Terms and all matters relating to our website and services shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law principles.

Any disputes arising from or relating to these Terms, our website, or our services shall first be subject to good faith negotiation between the parties. If negotiation fails, disputes shall be resolved through mediation or arbitration as agreed by both parties, in accordance with Australian law.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, shall be severed. The remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms or conditions applicable to specific services, constitute the entire agreement between you and Riverstone Labs regarding your use of our website and services. These Terms supersede all prior negotiations, understandings, and agreements, whether written or oral.

17. Changes to Terms

Riverstone Labs reserves the right to modify these Terms at any time. We will notify you of material changes by updating the date at the top of this page or by providing notice through our website. Your continued use of our website or services following such changes constitutes your acceptance of the revised Terms.

18. Contact and Support

For questions about these Terms, to report violations, or to submit feedback, please use our contact form or reach out to us at [email protected].

Riverstone Labs Pty Ltd
Australia