Privacy Policy

Last updated: 12 May 2026

1. Introduction

Riverstone Labs Pty Ltd (“we”, “our”, “us”, or “Riverstone Labs”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, disclosure, storage, and protection of your personal information in accordance with the Australian Privacy Principles (APP) under the Privacy Act 1988 (Cth) and applicable international privacy regulations, including the General Data Protection Regulation (GDPR) where relevant.

2. Personal Information We Collect

We collect personal information that you voluntarily provide, including:

  • Contact details: name, email address, phone number, and business information
  • Inquiry information: details provided through contact forms, assessment requests, or service inquiries
  • Newsletter subscriptions: email address for marketing communications
  • Resource downloads: information collected when accessing downloadable content
  • Website usage: device type, browser, IP address, and browsing patterns (via cookies and analytics)

We do not intentionally collect sensitive personal information unless necessary for the delivery of our services. If we do collect such information, it will be handled in accordance with applicable privacy laws.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Responding to your inquiries and providing customer support
  • Delivering services, conducting assessments, and fulfilling contractual obligations
  • Sending marketing communications and promotional materials (with your prior consent where required)
  • Conducting research, analytics, and improving our website and services
  • Complying with legal obligations and enforcing our rights
  • Fraud prevention, security, and protecting against malicious activity

We will not use your personal information for purposes other than those outlined in this policy without obtaining your explicit consent, except where permitted by law.

4. Disclosure of Your Information

We may disclose your personal information in the following circumstances:

  • To service providers and contractors engaged to assist in delivering our services (subject to confidentiality obligations)
  • To third-party analytics providers, email delivery services, and website hosting platforms
  • Where required by law, court order, or government authority
  • To protect our legal interests, prevent fraud, or respond to security threats
  • In connection with a merger, acquisition, or sale of our business assets

We ensure that any third parties processing your personal information on our behalf implement appropriate security measures and are bound by confidentiality obligations consistent with this policy.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. These technologies help us understand how visitors use our site, measure the effectiveness of campaigns, and remember your preferences.

You can control cookie settings through your browser preferences. However, disabling cookies may limit the functionality of certain website features. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

6. Data Security and Storage

We implement industry-standard security measures, including encryption, secure authentication, and regular security audits, to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Personal information is stored on secure servers located in Australia and internationally. While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security and accept no liability for unauthorized disclosures beyond our reasonable control.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When information is no longer needed, we securely delete or anonymize it.

7. Your Privacy Rights

Subject to applicable privacy laws, you have the right to:

  • Access your personal information held by us
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal retention obligations)
  • Opt out of marketing communications at any time
  • Request portability of your data in a structured, commonly used format
  • Lodge a complaint with the relevant privacy regulator

To exercise any of these rights or submit a data subject request, please use our contact form. We will respond to your request within 30 days or as required by applicable law.

8. International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries other than Australia, including those outside the European Economic Area. Where we transfer personal information internationally, we ensure that appropriate safeguards are in place, including standard contractual clauses or adequacy decisions, to protect your information in accordance with applicable privacy laws.

9. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.

11. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. We will notify you of material changes by updating the date at the top of this policy. Continued use of our website following such changes constitutes your acceptance of the updated policy.

12. Privacy Complaint Process

If you have concerns about our privacy practices or believe we have breached your privacy rights, please submit a complaint through our contact form. We will investigate your complaint and respond within 30 days. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or, if applicable, your local privacy regulator.

13. Contact Us

For questions about this Privacy Policy, to exercise your privacy rights, or to submit a complaint, please use our contact form or email us at [email protected].

Riverstone Labs Pty Ltd
Australia